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Archived: Leicester Domiciliary Care Services

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Inspection report

Date of Inspection: 27 February 2012
Date of Publication: 2 April 2012
Inspection Report published 2 April 2012 PDF | 42.9 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 27/02/2012, looked at records of people who use services, reviewed information from stakeholders and talked to people who use services.

Our judgement

People had the opportunity to influence the care and support they received which met their individual needs.

User experience

We did not speak to people whose records we had viewed as we were unable to speak with them on the telephone or they were unable to give their permission for us to contact them.

We spoke with a relative of someone whose records we had viewed and asked them for their views about the service provided. They told us their relative and they had been involved in the reviewing of the persons care package and that they were happy with the service provided. Care plans we viewed had been signed by the person using the service.

Other evidence

We looked at the care plans and person centred plans of four people who used the service. People’s plans detailed the support provided to them which included, support with the preparation of meals, management of correspondence, financial management, accessing community resources, shopping and household chores. Records detailed which day’s people received support, the type of support, and the time allocated. Comprehensive records were kept detailing the support people using the service had received on a daily basis.

We spoke with staff that supported people whose records we had reviewed and asked them for their views about the provider and the service it provided. They told us: - “I think Advance is really great, they totally fill a need in the community. If it wasn’t for them people couldn’t live within the community, we’ve provided a real turn around for people in terms of quality of life. I am genuinely impressed with the organisation.” “Service users get treated well.”

Staff told us about the training they had received which enabled them to support people. Training which supported people’s health and safety included first aid and food hygiene. Training also focused on topics related to people’s health, care and welfare and had included managing challenging behaviour, epilepsy awareness, personal budgeting, and equality and diversity.

Staff we spoke with who supported the people whose records we had viewed confirmed the care and support they provided was consistent with information recorded within the persons’ care plan and the review of a persons needs had involved the person using the service.