YourLife (Shirley)

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 29 June to 14 July 2026. The service is a homecare service providing support to older people living with dementia, physical disabilities and sensory impairments within their own homes. People's homes are part of a retirement living accommodation facility, where individuals can purchase an apartment and live independently, with the option to receive care and support should their needs change. At the time of the inspection, 5 people were receiving the regulated activity of personal care.

This was the first inspection for this provider, and we have assessed the service against all the quality statements in the key questions of safe, effective, caring, responsive and well-led.

Overall, people received safe, effective and compassionate care from staff who knew them well and were committed to supporting their wellbeing and quality of life. People's needs were assessed and regularly reviewed, with staff working collaboratively with families and healthcare professionals to respond to changes in needs and support positive outcomes. People were encouraged to have choice and control over their care, maintain their independence and access support that was tailored to their individual preferences and communication needs. Systems were in place to help protect people from harm, and governance arrangements supported the monitoring and improvement of the quality and safety of the service. Staff felt supported through training, supervision and regular communication and demonstrated a commitment to providing high-quality care.

However, opportunities remained to improve continuity of care, as some people were supported by a high number of different staff members over short periods of time. People and staff also described the impact of a period of management transition. The registered manager had been promoted to a new role within the organisation and, whilst continued to be the registered manager, was not always present at the service. A new manager had been recruited and was due to start in the coming months. Whilst the registered manager continued to provide oversight and additional support was available from other managers within the organisation, both people and staff told us they would benefit from a more consistent management presence within the service.

People's experience of this service

People and their relatives consistently shared positive experiences about the service. People told us they felt safe, comfortable and well supported by staff who knew them well and treated them with kindness, dignity and respect. They described developing positive relationships with staff, who took time to understand their needs, preferences and routines and provided support at a pace that suited them. Relatives spoke positively about the quality of care provided and told us staff were responsive when support was needed, particularly during periods of illness or changing needs. People and relatives felt listened to and said they could raise concerns or provide feedback if required. They also described the service as welcoming and supportive, with staff helping people to maintain their wellbeing and independence.