Aptine Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service since its registration. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The registered manager met with people and discussed their needs, preferences and wishes before agreeing a support package with them and their representatives. People and their relatives told us they were involved in these conversations and felt in control of their care, listened to by staff around what they needed and how they wanted their care to be delivered.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager was aware of national best practice guidance and implemented its principles in how they planned people’s care with them and how staff were trained and supervised to deliver support. For example, national guidance around supporting people living with dementia, or standards in how to support people with a learning disability and autistic people and ‘Right support, right care, right culture’ guidance. People’s care documentation included nationally recognised tools used to assess and address their individual risks, for example, those related to nutrition or skin care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People and their relatives spoke positively about how the staff team and management worked together to provide seamless and good quality care. One person said, “[Staff] were certainly enthusiastic. If I wanted anything, I would just ask and it would appear.” A staff member said,” We have staff meetings and see [the managers] face to face. We talk, and we can ask anything and discuss any problems we are facing.” The management team were knowledgeable about people’s needs and individual circumstances and could clearly explain how they worked with other health and social care services to provide joined-up care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and, where possible, reduce their future needs for care and support. People and their relatives told us that staff could recognise when people might have been unwell and would know what to do. Relatives felt staff communicated with them well and could spot and act on any changing needs. Most people were supported by family members to attend appointments and access healthcare services when needed. However, staff also accompanied people to appointments and ensured emergency services, the NHS 111 service or community nursing teams were called for support when needed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People told us that the care and support they received was good, enabling them to live safely in their homes and be as independent as possible. A relative said, “[Staff] have been fabulous. I have no qualms at all. They are very helpful, and they really are excellent.” People’s care plans included information on how the outcomes of their care were monitored and what they expected from their care. Their individual risks were monitored.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People and their relatives told us staff asked for consent for care and respected people’s choices. The registered manager discussed people’s wishes and obtained their consent for support when creating an individualised care plan. Where people might have lacked capacity to make certain decisions around their care and had legal representatives, the registered manager ensured this was verified and the representatives were involved.