- Homecare service
10 The Green
Assessment report published 28 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 18 September 2026. We carried out a comprehensive assessment of 10 The Green, which is a domiciliary care agency for older people, younger adults, people living with dementia, mental health needs, sensory impairment, and physical disabilities.
We found people were supported to receive safe support from a consistent staff team who knew them well and understood risks and how to support people positively. Staff understood their safeguarding responsibilities and told us they were confident to raise concerns internally or externally if needed. Staff had a good understanding of how to support people with health risks and supporting people to transfer safely.
Staff understood consent and ensured people had choice and control of their care. When people’s needs changed staff supported them to access health and care professionals to enable them to receive joined up care. Staff maintained a culture where people were prioritised, respected and supported to lead fulfilling lives.
The culture of the service was positive and promoted good outcomes for people. There were systems in place to ensure learning was implemented and shared with staff through staff meetings and handovers. Staff knew people well and understood how to support them in the most positive way.
People's experience of this service
People and relatives gave positive feedback about the service. People said they felt safe and were happy with the support they received. They were supported by regular staff who knew their needs, preferences and routines.
Staff delivered person-centred care and promoted people’s health, wellbeing and continuity of care. Families told us the care was consistent and that their loved ones were safe. People told us they were happy with the level of support given to them by 10 The Green.
Staff and management prioritised the involvement of people in their own care, ensuring that their rights were upheld. Families told us they were kept informed of all changes and were happy with how the provider reacted to changes in people’s needs. Comprehensive assessments of care and support needs were conducted before people’s care started, and these were reviewed at regular intervals.