Pockets of Peace Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. One relative told us, “The staff are lovely. They have all seemed kind and caring in the short time we have been using the service.” Another relative said, “Yes they are very supportive, kind and caring.” People’s privacy and dignity were respected. One staff member told us, “I protect privacy during personal care by closing doors and curtains, using towels for modesty and only having necessary staff present.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s individual needs and preferences were assessed prior to their care commencing and these were clearly reflected in the care, treatment and support they received. Care plans were person-centred, ensuring people received care tailored to their individual needs. A staff member told us how they promoted individuality, “By treating each person as an individual and following care plans and preferences. I involve them in decisions, encourage choice and support their independence during activities.” A relative told us, “We believe they [staff] know [person] well. They deliver the care consistently and got to know [person’s] likes and dislikes.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans were up to date, personalised and included details about their preferences, likes and dislikes, and how they preferred staff to meet their care needs and choices. People were encouraged to maintain their independence and make choices about their daily care and support. One staff member told us, “I support them in a way that encourages independence for example, allowing them to make decisions about activities and supporting them to do things for themselves where possible.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff demonstrated a good understanding of how to support people and recognise changes in their needs. They monitored any changes and communicated these to families when appropriate. When adjustments to support were required, the provider responded promptly to ensure people’s needs were met. One relative told us, “They are very good if we need to change the times of a visit. If our plans change and we need to change the time of the call, they will always rearrange for a time that is good for us.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Policies and systems were in place to support with workforce wellbeing and enablement. Reasonable adjustments were available where required. Staff spoke positively about working for Pockets of Peace. One staff member told us, “There is an open-door policy. I feel very much supported.” Another staff member told us, “I have had supervisions with management and have received team support with anything I was struggling with whether it was personal or professional. I feel able to ask for help if needed.”