Rose Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service under the new provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People, and relatives told us, “Staff are kind” and “Staff are very patient, they know what they are doing.” People spoke fondly about the staff working at the service. For example, one person told us, “The staff are friendly and kind; they’ll have a chat with me if they have time. They are very respectful.” A second person said, “I am certain that if I felt a bit glum, they would notice and cheer me up. They give me compliments and that really cheers me up. The cleaners are lovely too.” A third person told us, “The carers are really kind.”

Comments from people’s relatives included, “The carers are friendly, respectful and kind to the residents and they are friendly with me too.” And, “The carers are lovely with [name]. [Name] was in the army and one of the staff always salutes when they see them. [Name] loves that. The carers laugh and joke with [Name] and they are great with me too.”

We observed staff treated people with kindness, empathy and compassion and respected their privacy and dignity. People were well kempt, wearing clean clothes and appeared comfortable around the presence of care staff and the manager. Staff received training in relation to the delivery of dignified care, and the registered manager demonstrated commitment to supporting people using the service, as well as the staff team.

A staff member told us, “When I help people with personal care, I close curtains and doors to make sure their dignity is protected. I offer people choices of how they want to be supported, and I explain what I am doing and ask them if its ok to do so. I always try to promote people’s independence by encouraging them to do what they can for themselves.”

People were treated as individuals. People’s culture, backgrounds and preferences were clearly recorded, so staff could respect and support people as individuals.

People and their relatives told us that they were involved in reviewing their care plans and choices were respected as regards meals and activities.

A person told us, “The activity coordinator is brilliant with [my relative] and they gets my relative involved where they can. They have themed events, like a Caribbean one, Diwali and so on.”

Staff understood how to treat people as individuals and provide care and support in line with their needs and preferences The registered manager undertook regular monitoring and reviews of people’s care and support needs, to make sure care plans reflected people’s individual needs and preferences.

A staff member said, “I want to make sure people are looked after the same way my family would be treated. We are here to make sure people are cared for and looked after properly.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s choices and preferences were reflected in their care plans.

During the inspection we saw people were offered a choice of meals and activities and were given time to consider the options, so they could make their own informed decisions.

A person told us they could get up and go to bed when they wanted. People also had access to equipment which helped enhance and maintain their independence, such as mobility aids or adapted crockery.”

The home employed an activities coordinator and we saw them facilitating activities for people using the service. There was a lot of interaction and laughter between people and we saw the activities coordinator was extremely effective in engaging people.

People’s comments included, “I don’t do activities, but if there’s something special, like the [person] who brings their dog in, I’ll go down. I also went down when we had a valentine’s day.” “Another person told us, “I do lots of activities, such as exercises, painting and drawing. There’s plenty to do here.”

The provider responded proactively when people needed assistance with their care and support. A person told us “I am confident that staff would be available to support if I needed it. There is an ‘open door’ and staff will check in on me.” Another person said, “If I need help and press my call bell, a carer will come without much delay.”

People’s care plans included information around how to support and communicate with people, which we saw staff followed. For example, we saw staff were gently encouraging each person to eat their lunch at their own pace and, where an individual had stopped eating their meal, staff asked if there was anything they needed or would like and gave the person time to engage.

Daily handover meetings were held to help ensure staff were up to date with any changes in people’s needs and their emotional well-being.

Staff supervisions and staff meetings provided staff with opportunities to discuss their work, training and how they supported people.

Staff told us they felt they felt mostly listened to. The provider sent out staff surveys to gain feedback from their workforce. The registered manager was supported with human resources and policies to provide support to staff.

The provider had introduced a project on health innovation, promoting staff wellbeing, where a health professional visited the home to provide support and guidance for staff’s healthcare needs confidentially.

Staff were positive about working for the provider. They told us workplace adjustments were implemented by the provider, when necessary, to help manage their health conditions

A staff member said, “We get good support from the manager. [Manager] is good and will support me if I need anything.” Another member of staff said, “I love working here; love looking after the residents. We all work as a team to care for people make sure their needs are met; they are happy and well looked after