Cedar Tree Care Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion and staff respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff spoke warmly about the people they cared for and we observed caring interactions throughout our inspection between staff and people. Care staff told us they would spend time talking with people and build up good relationships with them. One relative told us, “I can’t fault the care. They are so caring and treat my relative with dignity.” We observed staff took actions throughout our inspection to promote people’s dignity, for example, we saw staff made sure people’s clothing was adjusted when they helped them to transfer. Information was available in the reception to explain to visitors Cedar Tree Care Home Limited’s aspirations to provide care with dignity. This identified staff who promoted the values of dignity in care and acted as ‘dignity champions.’

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff provided examples of how people were treated as individuals. This ranged from providing people with vegetarian meals, respecting people’s wishes to sleep in in the morning through to supporting people to take a shower at the times they preferred.

Activities were planned to celebrate different cultural celebrations, and staff told us they were currently helping people make decorations for Diwali. A collection of food had been organised to celebrate the Harvest Festival, and this was displayed in the reception, and a Chaplin visited the home on a regular basis.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff told us how they supported people to increase and maintain their independence. For example, one staff member told us one person was now much more mobile than when they first came to live at the home. Another staff member described how a person’s well-being had improved, and they now wanted to spend time with others and enjoyed laughing and joking.

Relatives visited people throughout our inspection days and told us they were made to feel welcome and were free to visit when they wanted. One person told us, “I like it [here] because [the staff] are good and extremely kind. At home there was no company. I have visitors and they can come when they like, they are served coffee.”

People told us they enjoyed the activities that were arranged, one person said, “We play games in the afternoons. I don’t get bored.” Another person told us, “I so like crosswords. I do them to keep my mind active.” On our inspection, people were enjoying a coffee morning to raise money for charity. A model railway had been set up in the lounge and information was available for how people could contact the ‘home library service’ if they wanted this service. Some activity resources were currently unavailable as the lock was broken on the storage cupboard. Whilst this reduced some activities available, other activities were being provided. People’s well-being was supported by a range of activities and events.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff responded to help them when this was needed. One person told us, “When I need help, I don’t have to wait.” We saw staff throughout the main communal areas of the home responding to any requests people had. A call bell system enabled people to request for staff help when they spent time in their bedrooms. Staff told us they could anticipate people’s needs as they knew them well. For example, staff told us they knew when people preferred to be assisted to the bathroom.

Staff had mixed views on whether the provider cared about and promoted their well-being or enabled them to work effectively deliver person-centred care.

Staff told us they felt the registered manager took account of their availability and commitments outside work when planning rotas and staff appreciated that they could work flexibly. However, staffs’ views on how well the provider supported them was mixed. Some staff felt the provider did not respect them or promoted their well-being while at work, while other staff reported the provider was helpful.