Fairburn Mews

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. We reviewed 1 quality statement. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were fully included and supported in decision making. Staff enabled people to enjoy things that mattered the most to them to enhance their quality of life. For example, 1 person was supported to attend a family graduation ceremony. Some people chose to develop their own learning and personal interests through attending courses, such as computers, healthy eating and pottery. One member of staff told us, “I am quite passionate about people living their best life.”

People were supported to maintain their independence and do things they were able to do for themselves. People’s individuality was respected and the provider ensured people had choices and control over their own experiences at the service. Daily activities were facilitated according to people’s preferences. For example, some people chose to go on a shopping trip together and have a festive meal at a restaurant. People were enabled to apply for meaningful volunteer work within the service and had roles in areas such as fire warden, sales assistant, stock purchasing and postal volunteer.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.