Reignscare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness and respect. People had good relationships with the staff. A care professional explained, “I have only ever seen the carers be kind and polite.” A person using the service told us they liked the staff who supported them. Staff spoke respectfully about the people they supported.

People were treated as individuals. They received personalised care to meet their individual needs. The provider had recorded information about people’s religion, culture, background and things that were important to them within care plans. Staff were able to describe people, their personalities and what they liked to do.

People were able to make choices about their care and staff understood and respected these. An external professional confirmed this by telling us, “The carers have tried hard to accommodate [person’s] wishes.”

People were supported to be independent when they were able, and this was safe to do so. For example, staff supported people to access the community. People were in control of their own money and were able to make choices about how they spent their time. Staff supported 1 person to do things for themselves, such as cooking and cleaning. They provided additional support with this when the person could not manage independently.

The provider responded to people’s immediate needs. Staff confirmed they could contact the registered manager at any time when they needed help. An external professional explained, “[Staff] have phoned for support when they have had difficulties.” Staff described the support for a person who had fluctuating capacity. They explained, they were able to provide additional support when the person was struggling to make decisions or physically unable to care for themselves.

The provider did not always support workforce wellbeing and enablement. They had not provided regular formal opportunities for staff to discuss their work or to undertake training to help them in their roles. However, staff told us they felt there was good informal support. Their comments included, “The registered manager and team respect and support each other. Everyone is equal” and “I feel supported by the agency.”