Creative Support – Brent Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us they were treated in a caring way by staff, and their privacy and dignity were respected. A relative told us, “Personal care is done with kindness and dignity. They [staff] take their time with [relative].” One member of staff told us, “It’s about going at the person’s pace, everyone is different.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Support plans were based around the needs of individuals and people had been involved in their development. People’s hobbies, backgrounds, and achievements were reflected in their support plans.

Staff were knowledgeable about people’s individual needs and how to meet them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were fully encouraged to maintain their independence and confirmed they were supported to do as much as they could for themselves and were fully involved in their care.

People’s support plans detailed what people could do independently and where they required support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s support plans detailed where they had specific medical conditions and how these presented in everyday life. Staff had a good knowledge of recognising when people’s needs were changing and knew the appropriate action to take in response. The registered manager analysed care records which helped them to identify when peoples care required adjusting.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported in their role and they could contact the office, which operated an open-door policy, if they had any concerns. The provider had taken steps to recognise and meet the wellbeing needs of staff. There was a culture of staff safety. Leaders had taken steps to recognise and meet the wellbeing needs of staff, for example by supporting staff with making flexible working arrangements when needed.