- GP practice
Lion Health
Assessment report published 19 November 2025
Contents
Ratings
Our view of the service
Date of Assessment: 19th September 2025 to 22nd September 2025. Lion Health is a GP practice and delivers service to 27359 under a contract held with NHS England. The National General Practice Profiles states that 92.03% of patients registered at Lion Health are White, 4.54%; Asian, 0.84% are Black, 2.0% are mixed and 0.59% are other ethnic groups. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.
EFFECTIVE: We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.
CARING: We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.
RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care. However. The service was always easy to access and gain a timely appointment.
WELL LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about the quality of their care and treatment. The recent National GP Patient Survey showed 88% of patients said their needs were met at the last appointment, this was equivalent to the local average 88% and in line with the national average 90%, however, only 52% of people were happy with their overall experience of contacting this GP practice, this was lower than the local average 64% and national average 70%. There was an active patient participation group (PPG) who represented the views of people using the service.