The Gables

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

A family member told us, “Staff are very respectful. The cleaners knock on the door and ask if it is convenient to clean.”

A family member told us when their relative first came to the home staff were very supportive and put in place arrangements to help them settle such as ensuring they had personal belongings. They said, "The care is outstanding.”

Another family told us, "Staff know how to get the best out of my relative, the care is focussed on what my relative wants.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans were individual to each person and identified their specific choices and preferences. Peoples cultural and religious needs were identified and supported.

People were encouraged to personalise their rooms with their own possessions and things that were important to them. There were opportunities to personalise the outside of each room within small memory boxes to signify important areas of people’s lives, however, these were not always completed which could have supported people with dementia being able to identify their own rooms.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain their independence and important relationships.

Families told us they felt included and welcomed into the home and liked being able to attend activities which were in place for their relative.

Activities were planned for both individuals and groups and people were asked about activities which would be meaningful and purposeful to them. There was a wide range of activities available for people to attend. Staff were aware of people who preferred more 1 to 1 time with staff undertaking activities, and this was in place for those people

We observed staff interventions with people which were caring and responsive however, there were occasions where this was observed to be more task focussed and opportunities were being missed to fully engage with people.

Regular residents’ and family meetings were held where people were supported to provide feedback and contribute to decisions on topics such as menu planning.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s immediate needs.

A call bell system was in place to alert staff when assistance was required, and these were observed to be responded to promptly.

Staff told us that there was access to out of hours support if required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff feedback indicated that they felt well supported within their role.

Staff felt that they had strong supportive teams which were welcoming and inclusive to new members of staff.

Staff told us that they felt they had received appropriate training to enable them to undertake their job roles.

Staff had access to a physiotherapist, who visited the home on a weekly basis. This was to support and enable staff to manage and maintain their own wellbeing.