Eskdale House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Comments from people and relatives were complimentary of the care received. One relative said, “All the staff are lovely, they always spend time with [person] and treat them kindly.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff explained things to people in a way they understood, seeking their views and respecting their decisions.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives said staff knew their loved ones well and were aware of their needs and things that may cause them distress. One relative said, “They know when [person] may be uncomfortable, and they are on top of it.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

A comprehensive induction, and training programme was in place and staff received regular supervision. An occupational health service was in place that staff could access when needed. The registered manager said (about the occupational health service), “It could mean physio, assessment for a desk or chair or an opportunity to offload or seek support for any potential mental health issues. We also have two mental health first aiders on site that staff can go to.”