SureCare Salford & Manchester

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider and staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Feedback from people included, “They [staff] both speak to me with such kindness and treat my home with respect. It’s comforting to know that even when the routine changes slightly, the quality of care remains exactly the same."

The provider treated people as individuals and ensured care, support and treatment reflected their specific needs and preferences. Care plans detailed what people could do independently and how staff should support them to maintain their skills and independence, including with personal care, mobility, and daily living tasks.

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, support and wellbeing. This helped enable people to remain in their own homes where possible. A social care professional stated, “[Staff member] has supported [Person] with his daily routines and community outings in a way that feels empowering rather than managed. [Person] has told me he feels much more confident and feels that [Staff member] truly respects his goals. This consistency has made my job as a Case Manager much easier, and I have full confidence in Surecare’s ability to handle this package of care."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Feedback from people included, “The staff that were here yesterday were so brilliant. When they arrived, [Staff member] noticed my [Relative] was unusually quiet and hadn't touched their breakfast after it was served. Instead of just doing the tasks, [Staff member] stayed with [Person], encouraged [Person] to drink some water, and realised [Person] was shivering and a little warm to touch. [Staff member] called me immediately to suggest we call the ambulance and waited until I arrived so [Person] wouldn't be alone. It’s that level of extra mile care that makes Surecare different. [Staff member] didn't just follow the to do list, [Staff member] actually looked after my [Relative]."

The provider supported staff wellbeing, which enabled staff to deliver caring, person‑centred support. Staff described feeling valued and well‑supported by management. The registered manager and leadership team promoted a supportive environment, encouraging staff to raise issues and contributing to a positive culture that strengthened caring practice across the service.