- Homecare service
Fanco LTD Rotherham
Assessment report published 21 October 2026
Contents
Ratings
Our view of the service
Date of assessment 13 to 16 October 2026. Fanco Ltd Rotherham supported people to remain independent and live in their own homes within their community. Not everyone using the service received personal care. CQC only inspects services where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. This was the first assessment of the service since it registered with the Care Quality Commission (CQC). We have rated the service as ‘good.’
The leadership team ensured the organisation's vision and values were embedded throughout the service and consistently reflected in staff's day-to-day practice. Managers and staff embraced these values and were committed to providing high standards of care and support.
People's needs were assessed and plans were in place to manage risks to their safety. When incidents occurred, they were reported to the appropriate organisations for investigation.
The provider recruited staff safely. Staff received relevant training and supervision, giving them the skills they needed to do their jobs. Every member of staff told us they would be happy for a family member or friend to be supported by the service, reflecting their confidence in the quality of care provided.
Staff administered medicines safely, managed environmental risks and followed infection prevention and control procedures.
Staff supported people to maintain their independence and worked with other agencies when needed to promote their health and wellbeing.
Staff supported people to make their own decisions and understood how to apply the Mental Capacity Act. The registered manager had systems to support staff and monitor people's care. The provider used feedback from people and their relatives to improve the service.
The provider had clear roles, responsibilities, accountability systems and effective governance. These supported the delivery of good-quality, sustainable care, treatment and support. Leaders and staff promoted continuous improvement through innovation, learning and reflective practice, helping to improve people's outcomes and quality of life.
People's experience of this service
People and relatives said they were satisfied with the support provided, felt safe with staff and were confident that any concerns would be addressed promptly. One relative said, “The staff are kind, caring and compassionate with the patience of a saint.” They also said staff understood their relative’s needs, respected their privacy and choices, promoted their safety, monitored the support provided with medicines, offered reassurance and responded promptly to concerns about their welfare.