Tees Grange

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Colleagues from other organisations were treated with kindness and respect.

A relative told us,“We have a good relationship with the support staff at the home and they have been very good supporting his needs.”

Staff treated people as individuals and made sure their care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff had received mandatory training in equality, diversity and human rights to emphasise the importance of treating people as unique individuals with different and diverse needs. A health and social care professional told us, “The registered manager and her team have used positive behaviour support, and their sexuality champion continues to work with my client as they expressed confusion about their sexuality. This positive support has allowed my client to be who they are without any judgement and resulted in them being able to express themselves positively.”

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People chose how they spent their time. There was a varied programme of activities and entertainment within the home and in the wider community. A relative told us, “He has taken part in activities in the home. He enjoys crafts and cooking. They are very good at identifying areas where he can be independent and he does enjoy going to the shops.”

A health and social care professional said, “I have found working with the manager and team refreshing as they are willing to work together to maximise my client's independence and reducing the need for 2:1 staff support that was in place. In a very short time, we have been able to remove the 2:1 overnight and we are working at reducing the 2:1 through the day. My client has been involved in planning daily activities and has been supported to cook and bake, this we hope will eventually lead to him becoming independent in his own home again.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff used techniques to de-escalate situations when people became distressed. Records showed that care plans and risk assessments were followed, and staff discussed different scenarios with each other to help make sure they were following best practice. Staff told us they had enough time to support peopleand meet their immediate needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care.

There were formal systems for staff to speak about their work through individual and team meetings. The staff told us they felt supported in their work. The registered manager explained they had introduced a range of initiatives designed to support staff with their wellbeing. These included celebrations of success and achievements.

When asked if staff members felt valued and treated in a way that supports their well-being, one staff member said, “Yes, staff receive appropriate breaks and rest periods to ensure well-being. Recently, we had the Values Party, an employee appreciation event.”