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The Hollies Requires improvement

Our latest inspection of The Hollies, published on 13 August 2014, showed it was meeting all the required standards.
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Inspection report

Date of Inspection: 22 April 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF

Overview

Inspection carried out on 22 April 2013

During a routine inspection

We spoke with four people who used the service and observed the care of others. We spoke with support staff within each bungalow.

Support staff told us how they continually checked if people consented to their care. Where people did not have the capacity to consent, we found that support staff acted in people's best interests.

People told us they felt safe and comments included, "Happy here." And "They help me".

We performed a partial tour of each of the bungalows and saw a sample of individual bedrooms. We found the premises were mainly well maintained. Action was taken to replace a missing bedroom door during this inspection.

We found that all support staff received planned training and were supported to care for people safely.

The records kept at the service were useful, but we we had minor concerns that some records were not up to date or had not been maintained accurately.

The name of the registered manager was Russell Currie. In this report the names of two registered managers appear who were not in post and not managing regulatory activities at this location at the time of the inspection. Their names appear because they were still on our register at the time.