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The Hollies Requires improvement

Our latest inspection of The Hollies, published on 13 August 2014, showed it was meeting all the required standards.
All reports

Inspection report

Date of Inspection: 26 January 2011 and 20 October 2012
Date of Publication: 27 May 2011
Inspection Report published 27 May 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Not met this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People who live at the Hollies receive care that is centred on them as individuals; however the lack of signatures and dates within care records does bring into question how current the records are, and who had written them.

User experience

During a tour of parts of the care home we observed staff interacting very well with the people they were supporting. People living at the care home who we spoke to said that they were happy living at the Hollies.

One person who showed us his bedroom told us that he really likes living at the Hollies and he takes part in numerous activities both within the care home and out in the local community.

We saw the care files of four people who live at the Hollies, which all contained in-depth assessments that identified people’s needs, with care plans that gave staff clear guidance on how those needs should be met.

We saw a photographic ‘life story’ for one person who lives at the care home, this showed the person taking part in a range of different activities, and in most of the photographs the person was smiling or laughing. We spoke to this person about the activities, and they said: “I really enjoy it here, as I have things to do. Where I was before I came here, I just used to get myself into trouble because I was bored.”

Other evidence

The care files contained information and clear guidance as to how people wish to be supported. However, these plans lacked dates and signatures, which meant that it was not possible to tell how current the information was, or who had written the care plan.

Risk assessments to guide staff, and minimise risks of people coming to harm were in place where relevant, and we saw a Mental Capacity Act assessment that had been completed and included information from several other agency’s.

We spoke with two members of staff about working at the Hollies. Both had attended relevant training in how to meet people’s needs and keep them safe, although they said that this training was in need of updating.

We spoke to the manager of the training company who delivers the training to the Hollies, and she said that in the past training had not been delivered effectively. However, the issues which had caused this had now been addressed and a new schedule of training for all staff at the Hollies had been produced. This was due to start at the beginning of February. This training would cover the entire mandatory (those required by law) areas, as well as a number of other topics identified as staff training needs.

In their Provider Compliance Assessment the care home said: “In the assessment of care planning process, it has become evident that certain people are unable to participate in information sharing. In these cases, we can support the person to communicate on a level of their understanding by using Makaton (a form of sign language), Widget (a computer programme to aid communication) and DVD’s. Information gathered from transitional and past history assessments, general risk assessments and guidelines, can be incorporated into initial support plans with the aim of ongoing review and assessment and made available to staff prior to admission.