Essential Homecare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People received a thorough assessment of their needs before care and support began, ensuring the provider understood each person’s individual circumstances, preferences and risks. The assessment incorporated information from local authority documentation, enabling a consistent and informed approach to care planning. These assessments were reviewed regularly to ensure they remained accurate, up to date and reflective of any changes in people’s needs, supporting safe, person‑centred care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff used information from initial assessments, local authority documentation and ongoing reviews to ensure care plans reflected current needs and professional guidance. Leaders promoted a culture of reflective practice, encouraging staff to use up to date training, supervision discussions and competency checks to inform their approach.
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff teams worked together in a coordinated, supportive and person centred way, ensuring people received consistent and safe care. Communication between care workers, senior staff and managers was open and regular, supported by team meetings, supervisions and secure group chats. Staff shared information effectively, including updates from changes in people’s needs and any emerging risks, which helped maintain continuity of care.

A health and social care professional told us, “I have had the opportunity to work with Essential Homecare Ltd on a number of cases, and my experience has been very positive. The team has consistently demonstrated a high standard of care, being both efficient and responsive in their approach.”
 

The provider supported people to manage their health and well-being to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to live healthier lives by helping them maintain routines, manage long‑term conditions and remain as independent as possible. Care records clearly directed staff to monitor changes in people’s health, including guidance for those with conditions affecting breathing such as COPD, where staff were instructed to observe for changes in breathing or colour that may indicate deterioration. Records also detailed the support people required with oral hygieneand how staff should encourage safe activity and mobility to promote well-being. People told us they felt well supported to live with long‑term conditions; one person explained they had been supported by staff following a stroke and described the support as good.

Staff confirmed they had received training in supporting people’s health needs. One staff member told us, “I have received training around dementia, changing and emptying catheters and recording (information). We have also been trained on skin integrity and how to care for and prevent pressure sores.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider monitored people’s outcomes through regular reviews, daily records and ongoing communication between staff, families and external professionals. Care plans were updated when needs changed, ensuring support remained accurate and effective.

People’s progress was tracked through routine checks, including monitoring long‑term conditions, reviewing personal goals and encouraging independence where safe. Feedback from people and families was used to refine care, and staff worked together to ensure any decline in health or well-being was recognised early and responded to appropriately.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported in line with the principles of consent, and staff understood their responsibilities under the Mental Capacity Act.Care records showed people were asked for their consent before care was delivered, and staff checked continuously; people were comfortable with the support being provided. Where people had fluctuating capacity or conditions such as dementia, staff used clear communication, offered choices and ensured decisions were made in the person’s best interests when required. People and families confirmed they felt involved in decisions about care and treatment, and staff respected people’s preferences, routines and wishes.