- Care home
The Coach House SBDP1 Limited
Assessment report published 13 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 11 August to 10 September 2026.
The Coach House SBDP1 Ltd is a residential care home that can accommodate up to 61 adults, some of whom may be living with dementia or may have mental health needs. At the time of our inspection there were 53 people living in the home.
The last rating for this service was Requires Improvement (report published 20 April 2026). At the last inspection, we found the provider was in breach of regulations in relation to safety, governance, treating people with dignity and respect and the need for consent. We carried out this inspection to follow up on the concerns from the last inspection and the provider assured us they had made sufficient improvements, which we needed to check. We found the provider had taken appropriate action to address the concerns previously identified and saw that sufficient improvements had been made. The required level of compliance had been achieved, which meant the provider was no longer in breach of the regulations. The rating at this assessment is good.
People received a safe service, were protected from abuse or neglect and had their human rights promoted. Robust recruitment procedures were followed. There were sufficient staff to meet people’s needs and keep them safe. Risks to people were assessed and their safety was monitored and managed. Accidents and incidents were monitored and analysed, so lessons could be learned and recurrences avoided. Improvements had been made to the management of medicines, although a few further improvements were required and these needed to become embedded and sustained.
People had their needs assessed and care plans were compiled to meet their individual requirements. People were supported to live healthy and safe lifestyles and had full support to access healthcare professionals, as needed. Staff understood the Mental Capacity Act (MCA) and made sure people consented to their care and support.
Care plans were regularly reviewed and kept up to date. People were supported to make a complaint if needed and they were listened to and responded to appropriately. Information from complaints, comments or concerns was used to help drive improvement.
People received a personalised service and were fully involved in all aspects of their care and support. Staff worked with people in accordance with their care plans, but also made sure people were encouraged to do as much for themselves as possible. Information was accessible and available to people in a format suitable for their communication needs. Equality and diversity was consistently promoted and respected for everyone.
The provider’s quality assurance systems were more effective and helped ensure care was delivered safely and in accordance with people’s needs and legal requirements. However, some governance systems, checks and audits still required further improvements and these needed to become embedded and sustained.
People's experience of this service
Most people and their representatives gave positive feedback about the home. People’s representatives told us their loved ones were supported to be safe and were supported to safely remain mobile. People confirmed that lessons were learned if things went wrong and changes were made to improve the service.
People said they were comfortable raising concerns and knew who to contact if they needed to do this. People said care staff were kind and caring. They also told us staff were always respectful and asked for their consent before providing care. A person’s representative told us, “[Relative] is a difficult person, but [staff] have all been very caring and thoughtful.”
People and their representatives told us they were happy with the staffing levels. A person’s representative told us, “I go at different times and staff are always around.”
People and their representatives gave positive feedback about the support they received with medicines and said staff helped them to access healthcare professionals when needed.
People and their representatives told us they had been involved in needs assessments and compiling care plans and risk assessments. They said these were regularly reviewed and updated if changes were needed. People and their representatives said care packages were tailored to their individual needs and told us they felt in control and their choices were respected.
People felt they were treated fairly, and nobody had experienced any discrimination or inequality. A person’s representative told us, “[Relative] can be very difficult, but the staff are patient, kind and forgiving.”
People and their representatives described the registered manager and wider management team as approachable and helpful and said they felt the service was very well managed. A person living in the home told us, “I see [registered manager] a lot.” A person’s representative said, “I have a good relationship with the manager and [they are] very supportive. The way that they treat us is very respectful. [Relative] has mental health issues, and [staff] can deal with all [Relative]’s quirks. They like [Relative] and respect [their] dignity. They always talk to [Relative] first before talking to me.”