New Vision Bradford

Ratings - Substance misuse services

• Overall

  Outstanding

• Safe

  Good

• Effective

  Good

• Caring

  Outstanding

• Responsive

  Good

• Well-led

  Outstanding

Our view of the service

We inspected New Vision Bradford on 15, 16 and 21 July 2025. The service has not been previously inspected.

At this inspection we assessed all 34 quality statements. We rated the service as Outstanding because:

• The service had a strong culture of safety, based on openness and honesty. Staff knew how to report incidents. All staff were open and transparent and fully committed to reporting incidents and near misses.
• There was a holistic team approach to assessing, planning and delivering care and treatment to people who use services.
• There were effective referral and admission processes in place. The service was proactive in raising awareness about the service and ensuring people within the area could access treatment.
• The service was very proactive in the recruitment and training of volunteers.
• We found the continuing development of staff skills, competence and knowledge was recognised as being integral to ensuring high quality care. Staff and volunteers were proactively supported to acquire new skills and share best practice.
• Recovery plans reflected client’s assessed needs, and were personalised, holistic and recovery oriented.
• Feedback from people who use the service, those who are close to them and stakeholders was continually positive about the way staff treated people. People unanimously told us staff treated them with kindness, compassion and respected their dignity.
• People said that staff went the extra mile and the care they received exceeded their expectations. They told us staff flexible with appointments and were available outside of appointment times to support them
• Staff had close links with external agencies and stakeholders. The systems to manage and share the information that was needed to deliver effective care were fully integrated and provided information across teams and services. This was reflected in a range of joint working arrangements which help to provide joined up care.
• The involvement of other organisations and the local community was integral to how services were planned and ensured that services met people’s needs. There were innovative approaches to providing integrated person-centred pathways of care that involved other service providers, particularly for vulnerable people within the community or those least likely to access the service.
• The service had enough nursing and medical staff, who knew the clients well and received appropriate training to keep people safe from avoidable harm.
• Staff understood how to protect people from abuse and the service worked well with other agencies to do so. Staff had training on how to recognise and report abuse, and they knew how to apply it.
• Leaders had a very good understanding of the services they managed and could explain clearly how teams worked to provide high quality care. The leadership drove continuous improvement, and staff were accountable for delivering change. Staff were extremely positive about managers and leaders, describing them as visible, supportive, and approachable.
• Staff and leaders at all levels could describe and give examples of innovations and quality improvements initiatives which were in place and how they helped shape and improve client care. This included a ‘You’ can save a life’ campaign which was the first of its kind nationally and had won a student nursing award.

People's experience of this service

Feedback from clients was overwhelmingly positive. Clients said they felt safe and supported. They said the environment was safe, clean and well-maintained.

Clients told us staff were kind, caring and professional. They described how staff had considered their individual needs and preferences when caring for them. Clients told us that they were involved in their care and that they attended meetings where they were able to give feedback. Clients told us staff helped them develop individual goals within their recovery plans and said staff regularly reminded them of these and praised them on the progress they made.

Feedback about communication was very positive. Clients consistently highlighted staff’s proactive and supportive communication. They described how staff were available outside appointment times if they needed support. They said they felt that they could contact staff at any time and told us staff were always there them.

Clients were complimentary about the range of group and individual sessions available to them. They praised the group facilitators and found the peer-to-peer support within group sessions to be extremely beneficial to them.

Client’s spoke positively about opportunities for volunteering within the service after they had completed treatment. Many clients told us they intended to volunteer and that staff had conversations with them explaining how to do so and what this entailed.

Clients told us they were grateful for the care and treatment they received describing the service as a ‘lifesaver’. One client told us ‘I don’t know where I’d be without coming here’.

No clients raised any significant concerns or complaints about the service.