- Homecare service
DORZ Care Services Limited
Assessment report published 31 July 2025
Contents
Ratings
Our view of the service
Date of assessment: 15 May to 30 May 2025. DORZ Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes. At the time of our assessment 8 people were receiving the regulated activity of personal care. This was the first assessment of this location. The provider was in breach of the legal regulations relating to safe care and treatment, staffing and good governance. We found concerns around the assessment and management of risk to people’s health conditions. Leaders and staff did not always assess risks to people's health conditions or mitigate them where identified. Information regarding people’s medicines or their support needs was not always used to produce complete and thorough care planning or provide appropriate guidance to staff. Staff recruitment processes were not always effective and whilst staff spoke positively, their induction and training process did not always include consideration of regulatory requirements such as completion of the care certificate. There were significant concerns regarding the leadership of the service. There was a failure to adequately assess the needs of the people they supported. Governance systems and audits were not effective in identifying or addressing areas for improvement.The provider was working with the local authority quality team to improve the systems and processes in operation within the service and this was apparent in recent work on their Business Continuity Plan (BCP). This ensured due consideration was given to identifying the risks to service delivery and planning for emergency events. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We spoke to 1 person who was receiving care and support from the service and 3 relatives. Whilst people and relatives we spoke with expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. People were at risk as staff did not have the appropriate information, care plans and guidance to ensure risks and needs were met safely. This meant people were at potential risk of not always receiving safe care. Whilst people told us they felt safe in their homes when staff were providing care, people were not always protected by robust oversight and governance processes.
People and their relatives were positive about the staff and described them as kind and caring. One person said, “I have had 3 different carers and they are good.” A relative told us, “I can ring or email or text Dorz. I have no complaints at all. I am happy with Dorz’s care agency. They came up trumps for us."