Altogether Care - Care At Home Limited Christchurch

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.This is the first inspection of this key question for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.People told us staff treated them with dignity and respect, staff were friendly and understood how to care and support people. A person told us, “I would say they are kind and caring, they treat me well.” Staff worked effectively with external professionals and were part of the circle of support for people, feedback was positive. A member of staff told us, “We have been trained to be compassionate carers. Sometimes when we notice that our clients have a change in their lifestyle, we quickly tell the office so they can adjust and provide care suitable for the client.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.People told us they were treated as individuals and staff got to know and understand them and their needs. A person said, “We have a laugh every day really. We have a nice rapport.” Records showed the service had learned about people’s lives and interests, including work life and what their current needs were. Staff told us they understood people’s needs. A member of staff said, “Our role is to help people to feel more in control of their lives.” The service had received positive feedback from health and social care professionals about their work with people. Care plans were person centred, and the service had sought and recorded people’s goals and wishes.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.People told us staff treated them with dignity and respect, staff were friendly and understood how to care and support people. A person told us, “I would say they are kind and caring, they treat me well.” Staff worked effectively with external professionals and were part of the circle of support for people, feedback was positive. A member of staff told us, “We have been trained to be compassionate carers. Sometimes when we notice that our clients have a change in their lifestyle, we quickly tell the office so they can adjust and provide care suitable for the client.”

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.Staff were supported and felt appreciated by the service. This had enabled them to provide care to people in a safe way, through robust policies and procedures which were embedded. Staff were committed and passionate about their role. A member of staff said, “The service also takes staff wellbeing seriously, offering support and resources to help manage stress and maintain a healthy work-life balance.” The registered manager told us, the service had many initiatives and appreciation schemes. A member of staff told us they were proud to work for the service and said, “I am proud to work for Altogether Care, I’m glad to be a part of the team, I feel wanted, and needed and I know I’m not alone because they are just a call away if I need help.”