CREATIVE CARE HOME LIMITED

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us the registered manager and staff were kind, caring and provided care in a dignified way. A relative told us the registered manager was “Lovely, very professional” and [Name of staff member] always gives the person “A high 5 as they leave,” which they felt was a nice touch.

A visiting professional we spoke with told us “They [the person and staff] have a nice, easy relationship and clearly like each other with staff going the extra mile to make [Name of person] happy and comfortable.”

People’s care took account of their strength’s abilities, aspirations, culture, unique backgrounds and protected characteristic. The provider ensured the delivery of people’s care, support and treatment met their needs.

People’s visit times were consistent, and they were supported by familiar staff who knew them well. People’s care plans contained information about the person and their likes and dislikes for staff to be able to tailor people’s support to their needs, wishes and preferences. Care plans documented how each person would like their support to be given and what they could do for themselves to maintain their independence. People’s protected characteristics such as religious beliefs and disability were reflected in care records.

Staff spoken with understood people’s individual needs and how best to support them.Staff talked warmly about the people they supported, and it was clear they genuinely cared about them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care was planned with them and their families giving them choice and control over their own care. This included having control over visit times, durations and the support provided at each visit. People’s visit time choices were respected. One person told us they “Were coping (to remain independent) with the support provided.”

Care staff had established positive relationships with people they supported and records showed the delivery of people’s care matched their wishes and what had been agreed with them.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives told us staff were regular, familiar and consistent. They felt the provider understood their or their loved one’s needs and how they would like their care to be delivered.

We saw discussions and changes around the timing of one person’s care had been facilitated to ensure their support was co-ordinated with other professionals to maximise positive outcomes and minimise any discomfort.

Where people required provisions for example snacks, drinks, emergency medicines, safety equipment such as a falls alarm to be accessible to people in between visits. Care plans clearly advised what these provisions were and why they were needed. This ensured staff were able to support people to self-manage any discomfort, concern or risks before their next visit.

Staff told us they felt supported and valued by the manager. There were policies and procedures in place to support staff development including staff supervision and spot checks. This encouraged a two way process of feedback and open discussion to improve staff practice and the service itself.