Marigold Home Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service registered on 22 February 2023. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relatives told us the staff were kind, caring and treated their family member with respect. Their comments included, “They know [my family member] really well and they look forward to the care worker coming”, and “The care workers are very nice. They are kind.” Staff explained to us how they ensure a person’s dignity and privacy was maintained when they provide care. A staff member told “I ask them what they want always, treat with respect and kind words and help and be private about private information and always protect [them].” Staff completed training on privacy, dignity and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans described their own preferences and wishes in relation to how their care should be provided. A relative told us they family member had sensory and communication support needs and the staff understood how to care for them. People’s specific preferences in relation to the gender, cultural background and language of the staff member who would be supporting them were identified and met. A relative told us, “The care worker talks to [family member] and listens to all their stories.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Relatives told us the provider involved them and their family member, where possible, with identifying support needs and developing the care plan. Staff supported people to make choices when providing their care with a relative commenting, “Staff give [family member] choices and they listen. People’s care plans identified which aspects of their care the person could do independently and where they required support from staff. A relative told us, “The staff encourage [my family member] to do what they can and helps out with everything else.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood how to raise and concerns or issues relating to a change in a person’s care. Relatives said they had regular contact with the registered manager to discuss any issues.

People’s care plans included a contingency plan providing guidance on how to ensure carer was provided if the staff member was unable to attend for example due to adverse weather.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff said they felt supported by the registered manager and felt confident if they needed to contact them. A staff member said, “They care lots about me and people I visit.”

The registered manager explained they supported staff though regular team and supervision meetings. Team meetings covered staff health and wellbeing, workload and personal development. The registered manager told us, when interviewing new staff, they discussed any preferences and possible restriction in relation to work so these could be accommodated.