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Archived: Focused Healthcare Limited

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All reports

Inspection report

Date of Inspection: 25 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 October 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff and received feedback from people using comment cards.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and their views were acted on. We saw completed formal survey forms with positive feedback about the service. Parents told us they were asked for their feedback.

Clinical managers visited each family regularly to check on their satisfaction with care. The service reported quarterly to commissioners and gathered feedback from stakeholder groups. The feedback we saw was positive. We also saw examples where staff advocated effectively to improve the quality of care and support given by other organisations to children who used this service. We saw evidence that the service responded appropriately to complaints.

Decisions about care and treatment were made by the staff at the appropriate level. A Clinical Care Manager assessed each new child and planned their care. They met with each family after referral and introduced new care staff to them.

There was a comprehensive risk management system in place and staff had a good understanding of keeping potential risk under review. For example, the service had recently reviewed its safeguarding policy and procedures and increased the level of safeguarding training provided to all staff.