Mira Social Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relatives described staff as gentle, patient and dignified in the way they supported people. A relative told us, “They are very, very good, they give my family member a lot of respect and really caring and gentle during personal care”.

Staff involved people in decisions about their daily routines, explained what they were doing and encouraged independence where possible, such as supporting people to choose clothing or complete simple tasks themselves. Families said staff listened to them, responded to preferences and were flexible when circumstances changed. These respectful and compassionate approaches meant people experienced dignified, considerate care that supported their emotional wellbeing.

The provider treated people as individuals and ensured care was personalised to their needs, preferences and backgrounds.

Care plans contained clear, detailed information about what mattered to each person, including routines, support preferences, safety considerations, cognitive needs and mobility adjustments. These personalised approaches were followed consistently in practice, such as supporting with shopping lists, mobility prompts and dementia‑related routines.

Staff considered people’s histories, preferences and triggers, adapting support sensitively when needs or circumstances changed. Relatives told us staff listened to them, responded flexibly and tailored care to the person’s individual identity and abilities. This meant people experienced care shaped around who they were, promoting emotional comfort, stability and familiarity.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff encouraged people to complete tasks themselves where possible, supported them to choose activities and clothing, and respected unwise decisions while maintaining safety.

Relatives told us staff encouraged independence, such as helping people make simple meals, choose their clothing and remain involved in decision‑making. A relative said staff “try to encourage [family member] to stay as independent as possible,” showing a personalised approach. Staff understood people’s abilities and how to support them, helping ensure care remained aligned with people’s known preferences.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff identified changes in behaviour, mobility or wellbeing and adjusted support without delay, ensuring people received timely and appropriate care. A relative told us staff “know him really well and have increased support when needed,” demonstrating responsiveness when needs fluctuated.

Staff provided reassurance during periods of distress, supervised activities when risks increased and checked the environment was safe before leaving. They also identified early signs of discomfort or disorientation, addressing these needs quickly. These responsive actions were reflected in care plans and confirmed through discussions with staff and relatives, supporting people to feel safe and well‑cared for.

The provider supported staff wellbeing and created conditions that enabled them to deliver person‑centred care consistently.

Staff said they felt valued, well supported and able to raise concerns confidently. They described manageable workloads and reported that the service treated them fairly. A staff member told us, “workload is manageable. I feel the company treats me well.”

Leaders were approachable and responsive, and staff said they were listened to during supervision. Staff also told us leaders were flexible when they needed personal appointments or rota adjustments, which contributed positively to their wellbeing. Staff said they felt safe at work and had confidence that concerns would be taken seriously. These supportive practices helped staff feel able to provide safe, person‑centred care.