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Archived: Caremark (East Riding)

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Inspection report

Date of Inspection: 1, 2 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

Overview

Inspection carried out on 1, 2 October 2013

During an inspection in response to concerns

We brought forward an inspection of Caremark as a result of concerns raised with us. We found people were only satisfied with some elements of their care. Concerns were raised regarding ability of staff to carry out required tasks, missed calls and calls cut short. Care was not always being delivered in line with care plans. Robust risk assessments were not in place. Comments made to us included �Overall we are happy�, �The visits are cut short. This has caused us worry�, �Some carers are excellent, others are only okay�, �Sometimes carers don�t really know how to effectively support X. This has caused me some concern�.

There was a deficit in safeguarding training for staff and evidence that safeguarding concerns were not always recognised and responded to appropriately. Staffing levels were appropriate at the current time. Staff did not receive regular supervision and professional development and there was a shortfall in training for staff. This was not monitored effectively. Staff told us they did not always feel supported to carry out their roles effectively.

The service did not have effective quality assurance systems in place and there was a lack of evidence that feedback from service users and staff was acted upon appropriately. There were gaps in records including those for people who used the service.