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Archived: Caremark (East Riding)

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All reports

Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF


Inspection carried out on 27 February 2013

During a routine inspection

We spoke with people that used the service about their views of the care and support they received. The told us that they were generally satisfied with the 'calls' they received from care workers and supervisors and that they had made choices about who visited them and when. We found that people were well supported and had given their consent whenever possible.

People were protected from the risks of abuse and any suspected abuse situation was appropriately handled and referred to the local authority safeguarding team. We found that care and support staff understood their responsibilities in respect of infection control and demonstrated they followed safe practices.

People were supported by safely recruited staff that received supervision from their seniors. We found that the agency had an effective system in place to assess and monitor the quality of the service it provided and it took note of what people said.

People said, "I know that Caremark do their business properly. I must say they put themselves out to try to grant my wishes", "The carers provide good care and maintain a good routine for us" and "Staff minimise the indignity of it all and they do a good job of making sure we are comfortable.�