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Archived: Caremark (East Riding)

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Inspection report

Date of Inspection: 19 July 2011
Date of Publication: 26 September 2011
Inspection Report published 26 September 2011 PDF

Overview

Inspection carried out on 19 July 2011

During a routine inspection

We spoke via telephone to six people who either receive or their husband or wife receive domiciliary care from this provider. All expressed overall satisfaction with the service.

Two people questioned the experience of some of the younger staff, one gentleman only wishes older staff to bathe him and one lady felt the staff member who attends to her needs cannot make a bed properly yet. All those asked however felt the staff appeared well trained and briefed.

One person felt the company�s internal communications could be better as three different members of staff turned up on the same day when the regular worker was not available.