- Dentist
Queens Square Dental
Assessment report published 15 September 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 23 July 2025.
We found the practice had not met all regulations.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
There was a lack of effective leadership, and not all risks associated with the undertaking of regulated activities had been suitably identified and mitigated.
Although recruitment procedures reflected current legislation, these were not always followed, and oversight should be improved. The practice did not have systems in place to ensure that staff completed training relevant to their roles.
The management of the availability of emergency equipment and medicines required improvement to ensure national guidance was followed.
Infection control procedures did not follow published guidance.
The practice is in Bath and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces were available, including dedicated parking for disabled people, near the practice.
The practice had 5 treatment rooms.
At the time of our inspection, there was a total of 16 staff, of which there were 5 dentists, 6 trainee dental nurses, 1 dental therapist, 3 receptionists and the practice manager.
We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 trainee dental nurses, 1 dental therapist and 2 receptionists.
The provider was not complying with 2 regulations.
Full details of the regulations the provider was not meeting are within the inspection findings below.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
On the day of our inspection, we only received feedback from 3 patients. This was because the computer system failed on the morning of our visit which meant that staff were forced to cancel all of the days appointments.
Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
All of the patients told us they would recommend the practice family or a friend.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.