Cornerstone At The Park

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this service, which was registered in February 2023. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People’s needs and how they were supported were paramount to the service and the staff working there. Care was centred around the person and their wishes, not tasks. Daily care notes supported reflected this person-centred approach. People’s care plans were written with full input from the person and any reviews were taken in conjunction with them.

Staff used debriefs after any incidents involving people. Staff used these to establish whether the person was happy with how staff handled the event and how staff responded. People were able to offer suggestions about how staff could improve their response and these would be included in their care plans for the future.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service fully understood the diverse needs of the people living at Cornerstone. Staff worked closely with commissioners to ensure people received appropriate funding for their care needs. The service worked in close collaboration with professionals to integrate seamless care for people. Regular reviews of people’s support needs with people and professionals ensured care was flexible and tailored to people’s needs at that time.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The service met the requirements of the Accessible Information Standard. People, and their relatives where appropriate, had their communication needs recorded and understood. Staff understood the importance of providing information in ways which were easily understood by people. Staff always ensure people had understood things by checking with them later and offering alternative methods of communication. People were able to access their care records and told us they did so. We saw one person had personalised the folder for their paper care record. Electronic daily care notes were completed by staff using a hand-held device. All these devices had a red case, which was easily identifiable. This helped people to understand staff were using these devices for work-purposes and as part of their support needs. This meant people felt wholly supported at all times.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The service undertook regular surveys with people, relatives, staff and professionals who worked with the service. All feedback was reviewed and analysed and used to improve the service. Complaints were limited. However, there was a robust and easily accessible process in place, which investigated concerns thoroughly and provided responses. The service always checked people were happy with these. The service had a suggestion box, where people could provide anonymous feedback should they wish. This was used by people for a wide range of ideas. Regular residents’ meetings took place where people were encouraged to speak. These meetings were used to agree and plan group activities and forthcoming menus. Notices reminding people about how to get involved were shared throughout the home and people were encourage to “talk to each other and bounce ideas”.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

There were no barriers to people accessing the service, or in how they received their care and support.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People received good care and outcomes without any discrimination.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The service was focused on providing people with a strong foundation from which to build their lives and gain their independence, where possible. This meant the service worked closely with people to understand and support their goals. Each person had a clear, step-by-step plan for achieving each goal, however small. For example, some people’s goal had been to have a pet. The service supported these people to achieve this and built on this to encourage and develop their confidence and independence further. Some people, whose, ambitions were to live independently received support with developing life skills to do this, including managing their own medicines.