- Care home
Roseside
Assessment report published 7 January 2026
Contents
Ratings
Our view of the service
Date of Assessment: 24 November to 10 December 2025. Roseside is a care home with nursing and provides accommodation and personal care for up to 32 people. At the time of the assessment 20 people were living at the home.
We carried out a site visit to the home on 24 November 2025, with the remainder of the assessment being conducted off site.
This service has been in Special Measures since 25 September 2024. The provider demonstrated improvements that had been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
At the last assessment we found the provider was in breach of regulations in relation to people’s safety and treatment, safeguarding and good governance. At this assessment we found the provider was no longer in breach of regulation. The overall rating has changed to good.
People were provided with safe care and treatment. Risks to people were identified and monitored and staff knew what action to take to mitigate risks to people. People’s care plans contained up to date information. However, the recording of people’s daily care and support needed some improving as it did not always evidence care which had been delivered as per people’s care plans.
Processes to analyse safety events were reliable and timely meaning action was taken to prevent further occurrences.
Medicines were managed safely. For people who were prescribed as and when medicines, protocols to manage these medicines were person centred.
Governance systems and processes were in place to help monitor and act on any identified shortfalls in the quality and safety of care and support.
There were a wide range of meaningful activities for people which had a positive impact on their well-being. People were able to suggest and choose what activities they wanted to do, and staff would support that person to make that happen.
People's experience of this service
People and their relatives were largely positive about the care and support they received. One person told us, “It’s a nice place and I can talk to them [staff].” A family member commented, “[Staff] always have a laugh and joke with [Name].”
Whilst people told us they were well cared for, feedback about the numbers and consistency of staff was mixed with some people feeling there was enough staff and one person feeling there could be more, particularly at night.
People and their relatives told us in addition to using formal ways of providing feedback, they knew who the manager was and would not hesitate to raise any concerns.
People were empowered to have a say in the running of the home. Some people had sat on recruitment of new staff panels and had acted as ambassadors for the home. People’s relatives were able to visit without restriction, which had a positive effect on people’s well-being.