- Homecare service
Sarnes Court
Report from 12 January 2024 assessment
Contents
Ratings
Our view of the service
Sarnes Court is a supported living service for autistic people or people with a learning disability, operated by Sanctuary Home Care Limited. At the time of this assessment there were 18 people using the service. Not everyone using Sarnes Court receives a regulated activity from Sanctuary Home Care Limited. The CQC only inspects the service being received by people provided with ‘personal care’, help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. Only three adults were receiving personal care at the time of our assessment. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The assessment included a visit to the service to meet people and the registered manager. We also spoke with staff on the telephone, interviewed the registered manager using video calls and we reviewed documentation we requested from the provider. Assessment activity started on 22 January 2024 and ended on 14 February 2024. We gave the service 48 hours’ notice of the inspection visit. This was because we wanted to make sure people could consent to our visiting and speaking with us. We looked at 10 quality statements. Following the assessment, the service has received an overall rating of good for all quality statements assessed.
People's experience of this service
People were supported to have choice and control over their own care and support and to make decisions about their care and wellbeing. This was promoted by the ethos, values, attitudes and behaviours of the manager and staff. People were supported in a way that respected them as individuals, promoted their independence and recognised their choices. Their care was person-centred and promoted their dignity and human rights. People told us, “I like it here”, “I would recommend it” and “It’s nice here, they are nice to us.