The Medic Care Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they received kindness and patience from staff. They reported positively on the conduct of reception and administrative staff exceeding the local and national averages in the national GP patient survey for 2024. For example, 81% of the patients who responded to the survey stated reception and administrative staff were helpful were met.

People were treated as individuals and staff made sure their care, support and treatment met their needs and preferences. For example, Staff told us how patients were asked when they registered with the practice and/or during consultations their preferred method of communication and if they require support. They considered peoples wider health, care and well-being needs and worked with partners to support them to access appropriate services. For example, the provider worked closely with the local pharmacy team to coordinate the care of patients living rurally.

Staff were aware of people’s faith and beliefs where appropriate and ensured systems were in place to support them to have their wishes fulfilled (for instance, during end of life care).

Respondents to the national GP patient survey for 2024 reported positivity on the service they received with 86% stating the healthcare professional was good at listening to them. This was above the local and national averages for patient satisfaction.

Staff promoted people’s independence, so they knew their rights and had choice and control over their own care, treatment and wellbeing.

Respondents to the national GP patient survey for 2024 responded positivity on the service they received, with 89% of respondents stating they were involved as much as they wanted to be in decisions about their care and treatment. This was above the national average for patient satisfaction.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment. People reported the practice to be accessible and receptive to their needs.

Staff told us they found the management team accessible and knowledgeable. This had a positive impact on their working environment and the care they delivered to people.

People benefited from receiving care from staff who had opportunities to provide feedback and/or raise concerns. Staff told us they felt listened to heard and valued as integral team members and respected professionals. Where appropriate, the practice management team provided timely, considered and appropriate responses including implementing proposals.

Staff told us managers and colleagues were supportive when faced with unacceptable behaviour by patients.