Newline Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

We did not look at all the quality statements for this key question during this assessment. The score below is also based on the previous rating for this key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People received care centred around their needs and staff knew people well. Most care plans were detailed and provided appropriate guidance to staff on supporting people around their needs and preferences. We discussed with the management team some areas of care plans that could be further explored and some records linked to decisions made for people who lacked capacity to specific decisions required additional detail. After our visits, we reviewed evidence that appropriate action was been taken in response of our conversations.

Activities were happening at the home and people told us they could choose if they wanted to join in group activities or stay in their bedrooms. A person told us, “I am very content staying in my room, it’s my choice. I can listen to music, watch TV, do the crossword and read as I fancy.”

The registered manager told us some people enjoyed getting involved in looking after the garden, by planting up the pots and gentle weeding.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.