- Care home
Tony Long House
Assessment report published 20 July 2026
Contents
Ratings
Our view of the service
Date of assessment 18 May to 08 June 2026. Tony Long House is a care home providing accommodation and personal care for adults with sensory impairments, physical disabilities and learning disabilities. There were 6 people using the service at the time of the assessment.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We identified the service was working in line with this guidance.
The service had consistent experienced leaders and staff who provided support to people both at the service and with accessing the community. Staff received good training which supported them to do their jobs well. The service was accessible for people and adaptations had been made, such as ceiling hoists to ensure people’s needs were met. Professionals and relatives were involved in people’s support and people’s wishes for their future had been written in care and support plans.
People had support plans which reflected their individual needs. People were supported to take their medicines safely, although we identified further improvement were needed to strengthen ‘as and when’ (PRN) medicines. The registered manager acted during the assessment to make improvements. Feedback from professionals working with the service was positive about how the service worked with them to meet people’s needs.
People and their relatives knew who they could speak with and raise concerns. Governance systems were effective in identifying areas for improvement and ensuring these were followed through. Staff felt able to speak openly and transparently with leaders and believed action would be taken as a result. Some staff gave example of when this had happened.
People's experience of this service
People and their relatives told us they liked the staff and felt safe living in the service. One person told us, “I love it here, I have been here a long time. I’ve got my friends and get on with everyone who lives here. The staff are wonderful and the music man comes into my room to see me.” Another person told us, “I feel safe living here. I would speak to the staff if I didn’t. I like the staff, they are nice. I like the food here.”
We observed people were relaxed in the company of staff and interactions were friendly and person-centred. Staff knew people and their individual needs well. We observed staff supporting people to be independent and making choices based on their preferences.
Relatives told us staff were person-centred in their approach to caring for people.
Relatives felt the service was well managed. Comments included, “Since the new manager has been on board, we’re happy and they are happy too. It feels like people’s home,” and “The new manager has taken on our suggestions and ideas, and [Person] really feels listened to now.”