- Care home
David Gresham House
Assessment report published 2 November 2026
Contents
Ratings
Our view of the service
Date of assessment: 22 and 28 October 2026
David Gresham House is a care home providing accommodation and personal care for up to 29 people. These included people with health conditions, mobility issues or they were living with dementia. At the time of our assessment, 23 people were living at the service.
The service had an exceptional culture, one that was focussed totally on the people living in the home. Through the dedication of staff, people received individualised care based on people’s wishes. Activities were meaningful and personalised to people and as such life at David Gresham House was busy, purposeful and fulfilling.
The registered manager fully understood how to create an atmosphere that meant people treated equally and recognised in their own right. They understood the diverse needs of people to ensure care was joined-up, flexible and supported choice and continuity. This included close collaboration with partners and the local community to work seamlessly for people.
Staff helped to make sure people were safe in the service as they had recognised where people’s risks lay and had developed strategies to help reduce the risk of people being harmed, whilst supporting people to retain their independence.
Staff followed good practices within the service, this included medicines, infection control and health and safety. All contributed to ensuring the service was a safe place for people to live.
Staff were recruited through good processes and there were sufficient staff on duty day and night to provide care to people. Staff told us they felt supported and valued and they had the opportunity to access training and also speak with their line manager on a one-to-one basis.
Staff worked closely with external agencies to provide the care people needed and where care did not go as planned, action was taken and lessons learnt to help reduce reoccurrence.
Staff understood their responsibility to keep people free from the risk of abuse. They also recognised the principles of the Mental Capacity Act 2005 and ensured consent was sought from people.
Staff said they were treated equally and would have no hesitation in speaking up should they have any concerns and the registered manager encouraged their team to continually learn.
Governance arrangements were robust and the service was regularly checked for its quality.
People's experience of this service
People spoke warmly about how happy they were living at David Gresham House. They said there was a wide range of activities and opportunities for outings, which helped them stay active and connected to the local area and community. People said they did not feel bored or at risk of social isolation. They said this was down to the staff and their dedication.
People felt recognised and valued as individuals. They said their ideas and feedback were listened to and this made a difference for them. For example, suggestions had led to changes to the menu.
People told us they felt safe at David Gresham House and very much regarded it as their home. They said staff support was readily available when they needed it and their call bells were answered promptly. People and relatives told us they could not speak highly enough about the staff. They said they promoted their independence, recognised them as a person in their own right and provided support and care when they were unwell and needed external health professional input.
Relatives said their family members received compassionate care from staff who knew them well. One relative told us, “The staff are really great, and almost all are permanent staff not agency which is so important as mum feels safe and happy knowing the staff and being able to have a continuous relationship with them.”
People and relatives felt the service was well maintained and clean and they said their rooms were kept clean and hygienic. A relative told us, “The garden and home is excellent, clean warm homely.”
People and relatives said they would have no hesitation in raising a concern or complaint and felt the registered manager was approachable and listened to them.