Elite Healthcare Solutions

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's needs were holistically assessed over a period of time. Guidance on how to support people with specific needs was incorporated into ongoing assessment of needs. When needs changed, so did the assessment and the guidance in the care plans. The provider told us, “I don't want to be just a provider that's just plateauing and being like, we're just doing a care visit. I want to be able to improve and support [person] going forward.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care plans were developed for each identified care need and staff had guidance on how to meet those needs. The provider applied learning effectively in line with best practice, which led to good outcomes for people and supported a better quality of life. Relevant legislation such as The Mental Capacity Act 2005 had been considered in ensuring the delivery of evidence-based care and treatment. People’s health conditions were well documented. There was specific information that supported care staff to understand people’s health needs. For example, explaining specific health conditions and how this can affect people.The provider told us, “There are in-depth specific information leaflets and protocols for complex health conditions. This not only informs carers how to support the individual, it also provides key information for clients and their family and friends. This has been a great asset to providing exceptional, informed care."

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider had systems in place for communicating with external professionals when needed which enabled them to effectively deliver people’s care and support. People told us they were included in care planning and review, and care was well planned with them

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Records showed people received regular health checks, and that specialist advice had been sought when needed. This included guidance from GP services. The provider had the knowledge to monitor and identify a deterioration in a person’s health. A person told us, “(The provider) has enlightened me on my health conditions and spotted things I wouldn’t have thought of.” They told us the provider will monitor any changes in their emotional wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans were personalised to ensure outcomes could be met, which meant people received safe and effective support. There was a system of evaluation of risk assessments and people's care plans. There was evidence of regular reviews and action being taken immediately following any changes to people’s needs. During reviews, care needs were discussed to improve outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s consent to care and support was respected by the provider. Consent documentation reflected the principles of mental capacity legislation. Consent forms were signed by people, and these took consideration of people who may at any time lack capacity where an alternative arrangement for decision making may need to be considered.