Bronte View

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at making sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People were supported by staff to live their lives as they chose. There was a very strong emphasis on listening to people, communicating in their preferred style and supporting them to do what they wanted to do. People were supported by consistent and dedicated staff who understood and embraced person-centred care. This meant people were able to pursue wide ranging activities including regular holidays and outings. Where people needed high levels of staff support to pursue activities this was consistently available.

People’s apartments were designed and decorated in their preferred style. Two people had recently changed apartments, and individualised design features had a very positive impact on their health and wellbeing. People were supported to pursue their own hobbies and interests and expressed their happiness and pride about this to us. For example, 2 people told us how staff had supported them to attend weight loss groups.

Relatives spoke positively about how staff supported people to have very good opportunities. Comments included, “They particularly excel in behaviours that challenge and supporting people to get out into the community” and “They [the service] are a shining example of a care home that is not at all institutionalised.”

Throughout our assessment we observed there was a flexibility in the staff’ and management approach to ensure person-centred care and support was a high priority.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.