- Homecare service
You First Support Services CIC
Assessment report published 17 February 2026
Contents
Ratings
Our view of the service
We carried out this assessment from 16 December 2025 to 22 January 2026. This was the first planned comprehensive assessment of the homecare element of this service. The service is a domiciliary care agency providing personal care to people living in their own homes, including people with learning disabilities and autistic people. We considered the principles of right support, right care, right culture throughout this assessment. At the time of our assessment, 2 people were being provided with homecare support.
Staff understood people’s risks well and worked with professionals to reduce avoidable harm. People had personalised risk assessments. Recruitment was safe, staffing levels met people’s needs, and new managers were described as approachable and supportive.
People and relatives told us staff treated them with kindness, dignity and respect, and many had built strong, trusting relationships with the people they supported.
Communication across the service remained a key area for improvement. People and relatives reported that changes in managers, inconsistent communication, and delays in receiving information at times affected their trust in the service. The management team recognised communication as an area to improve upon further.
There had been significant organisational changes which had affected stability and consistency. Despite this, governance arrangements had strengthened, and the new management team was working hard to embed consistent quality monitoring, an open culture, and better engagement with people, relatives and staff. People told us they felt able to speak up and that managers responded when concerns were raised.
The service had taken positive steps to strengthen leadership, improve recruitment, and promote a safer culture, but further work is needed to fully embed and refine these improvements to ensure people consistently received high‑quality care.
People's experience of this service
People were positive about the support they received and said staff were kind, patient and respectful. One person told us, “I’m happy with staff,” while a relative said staff were “Kind, patient and respectful” and that their family member “Puts her trust in people” when they know them well.
Overall, people described warm, respectful support from staff they trusted. People valued consistency. They said they felt more secure with staff they knew well. A relative told us their family member could become anxious when staff changed, saying, “Different carers coming in has confused and upset [name]” and that routine and structure were important for their wellbeing. Others echoed this, saying they preferred to be supported by staff familiar with their needs.
People felt involved in decisions about their care and said staff listened to their preferences. One person said staff helped them with everyday tasks, explaining, “They help me get a cup of tea.” Relatives told us they were involved in care planning and felt able to speak up if something was not right. Staff were described as responsive when concerns were raised.
Some people with complex needs said staff approached care in ways that helped them feel calmer and more in control. Relatives highlighted staff listened and understood when to step in to ensure people felt safe.