- Care home
Hayes Park Nursing Home
Report from 3 April 2025 assessment
Contents
Ratings
Our view of the service
Date of inspection 20 and 21 May 2025. Hayes Park Nursing Home is a care home with nursing for 49 people, some of whom may be living with dementia. The inspection was triggered by information we held about the service. At the time of the inspection, 30 people were living at the service. The last rating for this service was good. At this inspection, the rating has changed to requires improvement.
During this inspection, we identified 2 breaches of regulation; safe care and treatment in relation to infection prevention and control, including the environment and governance of the service.
The internal and external environment needed improving. We identified some risks, and the premises required redecoration and refurbishment. Whilst the provider had identified some improvements were required, we were not sufficiently assured actions were robust enough.
The provider had processes to manage infection prevention and control, including cleaning procedures. However, areas of the environment showed additional cleaning improvements were required. The provider’s internal audits and checks had not identified these issues.
The provider’s governance systems and procedures that assessed, reviewed, monitored and mitigated risks, and checked quality were not fully effective.
Clinical care needs and risks were assessed and well managed. Whilst staff had received training in dementia care, they would benefit from further training and upskilling. Care plan guidance for staff to ensure people received person centred approaches to care and treatment needed further development. Staff guidance for people’s mental health and psychological care needs lacked person centred information.
There were enough qualified, experienced and competent staff to meet peoples’ individual care needs and safety. Staff had been recruited following safety checks and received ongoing training and support.
Staff understood their role and responsibilities about how to protect people from abuse and avoidable harm. People and their relatives were involved in discussions and decisions about how care needs were met, including receiving opportunities to share their experience of the service.
People received their prescribed medicines when required. People were supported to access health services and staff worked in partnership with external health care professionals. People’s dietary and hydration needs were assessed and monitored. People received a choice of meals, drinks and snacks.
Staff were kind, caring and respectful towards people in their care, and, overall, they were responsive to people’s individual care needs. However this required further monitoring and some improvements.
The registered manager had an open and transparent learning culture. Lessons were learnt from incidents, accidents, complaints and whistleblowing and shared with staff, to ensure improvements were made.
Overall, staff were positive about working for the provider and confirmed improvements had been made and were ongoing, in relation to communication and ways of working. This included developing staff roles, responsibilities, expectations and accountability. A series of team building meetings had been facilitated by the management team.
People's experience of this service
Overall, people living at the service and visiting relatives were positive about the care and treatment received. Where specific concerns were raised, we shared these with the registered manager to follow up.
Some relatives told us they felt bedrooms needed improving, including redecoration. People told us staff responded in a timely manner to requests for assistance. A person said, “When I press my buzzer the staff come in a reasonable length of time.” This was confirmed by others we spoke with.
Relatives told us communication regarding their loved ones care was good. This included receiving opportunities to review their loved ones care and treatment. A relative told us how they had raised an issue about care delivery and how this was acted upon and improvements made.
People told us they received good care. A person said, “It’s excellent. I’m comfortable. Staff look after you, they are very kind.” This was further confirmed by relatives. A relative said, “My [relation] gets all the care they need. They have been in several homes, and this is the best one.”
People told us their routines and preferences were respected. One person told us they went to bed and got up when they wished. Another person told us they preferred to remain in their bedroom and how staff checked on them throughout the day and night.
We received a mixed opinion about having food choices. Whilst some people said they did not get a choice, others said they did not.
People and relatives told us they knew who the registered manager was, and they felt able to raise any issues or concerns.
External professionals provided positive feedback about their experience of working with the staff. Comments included, “Hayes Park have a fabulous team of organised and friendly staff. Residents frequently tell our Physician Associate they are happy with the care on their weekly visit to do face to face ward round."