Eden View Care and Response Services Ltd Also known as Eden View

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. A person told us, “Staff are kind and caring, some really nice people, I’m very pleased with them.” Staff treated colleagues from other organisations with kindness and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.A person told us, “They [staff] are very respectful to me, and I feel that I could ask them if anything was needed.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff told us how this worked in practice. Staff promoted people's rights and supported individuals to make choices around how they lived their lives.

Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff told us they had enough guidance to respond to people’s immediate needs. Staff responded appropriately when people’s needs changed and sought further support for people if needed. For example, contacting health professionals if people had increased health needs. Care records demonstrated staff acting on people’s immediate needs in a timely manner.

The provider did not always promote the wellbeing of their staff. Some staff told us there was not enough formal support in place and some expressed concerns about their pay and conditions. There were limited avenues for staff wellbeing support. There was a lack of recorded support where staff could formally raise issues about their wellbeing, such as supervision and appraisal.However, other staff told us they felt supported to carry out their roles and that it was a good company to work for. The management told us any individual concerns raised with them had been addressed appropriate.