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21 Lucerne Road Requires improvement

We are carrying out a review of quality at 21 Lucerne Road. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 24 April 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF | 77.37 KB

Overview

Inspection carried out on 24 April 2013

During a routine inspection

We spoke to two of the three people using the service. They told us they had care plans and they had a key worker. They had regular meetings with their key workers to talk about what was in their care plans. They told us staff treated them with dignity and respect and they felt safe living at the home. One person told us they knew how to make a complaint if they needed to and the home would do something about their complaint.

We observed positive interactions between staff and people using the service during the course of our visit.