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Archived: Scott Care Limited (Medway Branch)

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Inspection report

Date of Inspection: 12 August 2014
Date of Publication: 19 September 2014
Inspection Report published 19 September 2014 PDF


Inspection carried out on 12 August 2014

During a routine inspection

The inspection was carried out by two inspectors. They spent five hours in the office of the service looking at records and speaking with staff. They spoke with relatives, people who used the service and staff members by telephone after the inspection. People who used the service had a range of needs related to difficulties with mobility, communication and sensory impairment. Some people were experiencing dementia. People were not always able to answer our questions due to difficulties with communication and we spoke with relatives to gather their views.

During this inspection, we set out to answer our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. If you wish to see the evidence supporting our summary please read the full report.

Is the service safe?

We found that the service provided by the agency was safe. We looked at how medicines were managed and found that where problems were identified they were addressed. We spoke with the manager of the service and senior staff about the management of medicines and improvements that needed to be made to practice.

We found that they had a robust recruitment procedure that they were following to ensure the people they had employed were suitable to work with vulnerable people in their own homes.

Is the service caring?

People were supported by staff who were kind and attentive. All of the people we spoke with told us that the staff were polite and friendly. We saw cards and letters received by the service from people expressing their thanks for the care they had received. One person thanked the service for �All the help your staff have given me� and a relative said they wanted to thank the service for �All the kindness� they had shown to their family member.

Is the service effective?

We found that most people who used the service felt that it met their needs. People told us that the care was good and one person commented on the willingness of their staff as �They offer to do anything else I want as well�. Relatives we spoke with told us that care was delivered in line with assessed needs.

Is the service responsive?

People�s needs had been assessed before they started using the service. When their needs changed, care plans were updated to reflect what support was required. We saw that systems were in place for reviewing care plans. Assessments were detailed and reflected a range of care needs such as mobility and sensory impairment.

Is the service well-led?

People told us they were able to raise concerns with the manager. We saw that suitable systems were in place to assess and monitor the quality of the service. This included spot checks, telephone surveys and questionnaires for people who used the service and their relatives and monitoring of significant events by the manager of the service.