Avalon Northallerton Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s support plans were up to date, and people were actively involved in reviewing these. People’s communication needs were carefully considered to ensure effective engagement. For example, easy read leaflets and picture cards were used to support people to make decisions.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider and the registered manager pro-actively engaged with professionals’ workshops, forums and meetings, to ensure they remained up to date with best practice guidance and new learning.

The provider worked well across teams and services to support people. People were supported to access other services such as day care services and charities supporting people with learning disabilities to develop and gain new skills and employment.

Professionals fed back positively about their work with the provider, the registered manager and the staff team. Feedback included, “They are great at working in partnership with organisations, like ours, who share support for their clients. We also have good communication between us all and the social workers,” and “We have an open and honest 2-way dialogue with Avalon; they work with us to support the service users.”

Staff worked well together with one staff member telling us, “We are a strong team and any issues are resolved at the time.” Staff passed on important information through communication files and electronic messages.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to be as independent as possible in understanding and managing their own health needs. Staff acted on professionals’ advice and incorporated this into people’s support plans.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The support provided by staff had enabled people to build independence and there were several examples of people’s support needs reducing under the care of the provider, as people thrived under the approach of the staff team.

The provider and the staff team told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff complied with the requirements set out in the Mental Capacity Act 2005. Staff sought consent appropriately, and this was recorded.