- Homecare service
suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT Also known as Office
Report from 11 November 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 18 November to 25 November 2025
Suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT is a care at home service providing support to adults of all ages, including people who may be living with dementia, have mental health needs or physical disabilities. This was the first assessment since the service had registered with the Care Quality Commission (CQC). This responsive assessment was carried out as we had received concerns about aspects of the safety and management of the service.
This assessment was announced. At the start of our assessment, the service was providing the regulated activity of personal care to 24 people. We found 5 breaches of legal regulations in relation to safe care and treatment, safeguarding, good governance, staffing and fit and proper persons employed. Staff were not always recruited safely. The provider’s internal monitoring systems failed to identify all the concerns we found during this assessment and robust action had therefore not been taken to make improvements. Staff were trained in safeguarding, however failed to demonstrate they took action without delay to escalate concerns to appropriate agencies and complete referrals . The registered manager and provider were motivated to improve the service and started addressing these shortfalls during the inspection.
People's experience of this service
People told us they felt the care and support they received from staff was good and they felt safe. They felt the service met their needs and staff were kind, consistent and caring. People confirmed they had care plans in place, and staff knew how to support them. One relative told us, “We planned the care together, including giving medicines and meals. They followed the plan completely and did a really good job .” Another person told us, “I have a number of different carers, but I like that, they are all so pleasant…Whoever comes, they start every visit sitting and chatting with me.”
While people and relatives we spoke to expressed that they were happy with their care, our assessment found elements of care did not meet the expected standards.