ONECARE WORLD HEALTH LIMITED

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People told us they had their needs assessed and care plans put in place. Staff told us they had access to this information before they started supporting people to enable them to understand what was needed. Assessments were completed which considered individual needs, preferences and risks. These assessments were used to complete a care plan to guide staff on how to provide effective care. Records showed people had individual care plans in place for specific needs. For example; breathing, communication and sexuality were all considered.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider used an electronic assessment and care planning system which used evidence-based tools to consider peoples care needs, risks and form care plans. The system was used effectively by staff; all staff had been trained in how to use the system and could describe how this supported them to provide effective care and support.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff told us they received information in the electronic system if people’s needs changed. Staff had access to the records ahead of the calls to enable them to stay up to date on any changes to peoples care and support needs or plans. When other agencies gave advice, this was included in the care plans.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People and their relatives raised no concerns about how staff supported them to meet their health needs. Staff had a good understanding of people’s individual needs and could describe them to us. Information about health needs was included in people’s assessments and care plans. Partners raised no concerns about how people were supported to manage their health and wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People had regular reviews of their needs to identify any areas where changes were needed. A relative told us, “Yes, the staff keep an eye on [person’s name], they had a problem last year and the staff kept on top of it.” Staff told us they were informed when changes took place and the registered manager told us they reviewed every care plan at least every 3 months or sooner if there were changes needed. Records we saw supported this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People had capacity to consent to their care. Staff understood consent and could describe how they sought this from people when supporting them. Staff had received training in the Mental Capacity Act 2005 and there was a system in place to assess people’s capacity and document decisions taken in their best interests if required.