Archived: Gables Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Improvements had been made since the last inspection, and they were no longer in breach of legal regulations in relation to person centred care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Relatives told us, “The staff are fantastic, it’s not just [family member] they look after, they look after the family as well when they visit” and “The staff all treat [family member] well and are very kind.”

Relatives’ surveys were completed in February 2025 and resident surveys in March 2025. Comments included, “staff are kind and caring” and “staff knowledge of people is fantastic.

Staff had completed a sponsored walk in aid of the Residents Fund. One staff member said, “It’ll bring so much joy for people as it’s specifically for them.”

The manager and staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

One family spoke to us about the individualised care the staff provided for their family member, recounting specific instances of when staff used their knowledge of the person to bring comfort and reduce distress.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff encouraged and supported people to maintain their independence and offered choice and control to people. Staff engaged well with people, offering appropriate reassurance and support. A relative told us about their loved ones needs and said, “They got a special chair for her to support her.”

Relatives said they were made to feel welcome and could visit as they wished. One relative commented, “Im asked if I want to say for a meal.” Another said, “They do quite a lot of activities, staff always sit with her during activities [this was due to their specific support needs].”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were supported with respect, dignity and care by staff who knew them well. Staff were observant of people’s whereabouts and presentation and responded quickly and professionally offering people comfort and support to ensure their safety.

The provider did not always care about and promote the wellbeing of their staff.

The training and development of staff policy dated November 2023 stated, ‘Each staff member will have a formal performance appraisal at least once per year.’ It also stated, ‘Each care staff member will receive formal staff supervision at least six times a year.’

There was limited evidence the provider had ensured regular supervision meetings or annual appraisals since the last inspection until March 2025. A new manager had been in post since 14 April 2025. They had held regular staff meetings and had a plan in place to ensure regular meetings were in place, and to conduct annual appraisals and supervisions with staff.

Staff told us they felt supported by the new manager. Comments included, “I feel listened to now” and “I feel valued.” The manager had an open and collaborative management style and recognised the importance of enabling staff and celebrating their achievements. Together with the deputy manager they had recently introduced Star of the Month, an initiative the provider had in place but had not implemented.