Archived: Wolverley Court Residential Care Home

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Inadequate

Our view of the service

Date of Assessment: 23 July 2025. Wolverley Court Residential Care Home is a care home providing accommodation and personal care for up to 23 older people living with dementia, physical and sensory needs. At the time of our assessment there were 3 people living at the service. At the last inspection in July 2023 (published 31 August 2023), we rated this service as good. At this inspection we found 3 breaches of the legal regulations in relation to safe care and treatment, safeguarding and good governance.
The registered manager, who also holds the role of registered provider, was not present during the assessment. However, we were able to access the manager’s office, enabling us to review care records and documentation related to governance. Staff members were unable to respond to specific queries; we were able to speak directly with the registered manager by telephone.
We identified poor oversight of the service. The provider had not established effective governance systems to monitor and improve the quality and safety of care. As a result, people did not consistently receive safe care and support. Medicines were not managed safely, and environmental risks were not effectively monitored or addressed. The provider failed to notify us of all incidents occurring within the service, as required by their legal obligations.
Staff did not receive adequate induction, training and support to provide safe effective care and lacked knowledge of people’s individual needs.
We made several referrals to the local authority safeguarding team following this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

People's experience of this service

People and relatives expressed to us general satisfaction with the care and support they or their family member received. However, our assessment found elements of care did not meet the expected standards. Shortfalls included people’s dietary needs not being met. People had been placed at risk of harm when staff had not followed safe moving and handling practices. Staff had not informed relatives when incidents had occurred. There was a lack of meaningful activities available for people.
Relatives told us they knew who the registered manager was, and they were approachable and visible in the service.